The retail environment has never been more challenging – or exciting. Customer journeys are complex, non-linear, less predictable and channel-agnostic. Many supply chains are in turmoil, lacking the resilience required to cope with dramatic shifts in supply and demand. Employee expectations have escalated and frontline workers demand an experience on par with the customers they serve. Meanwhile, data siloes and legacy platforms are constraining growth potential for many retailers, and every organization is under intense pressure to address ESG obligations.
That’s why, in an environment of rapid and continual change, retailers are fundamentally rethinking their business models. And that’s why leading retailers turn to Avanade.
We empower retailers to deliver the experience and innovation that matters – to customers, employees and the environment – by becoming more data-driven and digitally focused. This means we’re uniquely able to help retailers:
Make the shopping experience seamless and channel-less, keeping pace with evolving customer expectations.
Engage the workforce and empower associates to be brand champions who deliver superior service and support.
Harness data to propel people and experiences, optimize operations, and deliver real-time supply chains visibility.
Accelerate sustainability initiatives and increase transparency by measuring, reporting on and reducing carbon impact.
